3rd time was the charm!
Knew I would live the band as I had one for a previous watch so when I got a new watch I ordered a new band. First shipment came with a partial wooden box, receipt but no band. Was sent another order only to have this one to also come employ. So customer service sent out another band and this time the shipment had my band in it. I can’t say how happy is with customer service in reshipped the order twice. The band quality is amazing and people ask where I purchased it. Thank you BandWerk!