Our response to COVID-19 – (updated May 24, 2020)

The BandWerk team is closely monitoring the progress and actions related to the global coronavirus pandemic to ensure employees’ safety and to continue to offer customers a perfect shopping experience.

If you have any questions or concerns that are not addressed in this FAQ, please contact us by email or chat. We are always here to help.

What measures are currently being taken at BandWerk?

Strict security measures are currently in place in our production facility to protect our employees from possible infections. This includes regular hand disinfection, thorough cleaning of the work surfaces and a minimum distance of two meters between all employees.

All colleagues who can do their work from home work in the home office.

Will I receive my order within 2-3 days, as usual?

Yes, the availability of products at BandWerk is not restricted. As always, all orders will be processed on the next working day at the latest.

Goods traffic continues to function reliably worldwide, so that delivery delays are currently not an issue.

Do I have to personally sign for my UPS package?

No, currently UPS and other delivery services don’t expect the customer to sign for packages. This way there is no need to come in direct contact with your delivery courier.

Will the showroom remain open?

Our showroom in Munich reopens on May 25. We’re here for you weekdays between 9 am and 6 pm.

Please be reminded that wearing a face mask is currently mandatory in our showroom.

 

We will continue to monitor the situation closely and always keep this page up to date should there be any changes.

Until then, we wish you the best of health, promise to remain true to our standards and hope to be able to bring you some joy with one of our products even in these exceptional times.